Like any game there are rules to selling, especially when it comes to
closing a sale. To ensure sales success in your business, whether
you're a startup or an established entrepreneur, here are a dozen of my
best commandments for sealing the deal.
Sales pro Grant Cardone shares his rules for helping small business owners close more deals.
BY
Grant Cardone
|
January 11, 2012
1. Remain seated. The saying goes, present the
product, service or idea on your feet, but always negotiate from your
seat. Even if your prospect stands up, remain seated. Going from a
seating position to standing up suggests something has changed and
allows your prospect to exit and end the negotiations.
2. Always present a proposal in writing. People do
not believe what they hear, they believe what they see. Always have a
contract available and a writing pad. Anything offered or points of
value that are included should be written down to show buyers what they
get when they make a decision with you.
3. Communicate clearly. No one will trust a person
who cannot communicate clearly and confidently. I practiced using
recorders and video for years and then played them back to ensure my
communication was coming across the way I intended.
4. Make eye contact. This is a discipline instilled
only through practice, and you can perfect it by recording yourself. If
you want to be believed, it is vital to make eye contact with your
prospect. It suggests interest in them and confidence in yourself, your
products, your services, and in what you are proposing.
5. Always carry a pen. I remember once I was closing
a deal, and I reached for my pen in my jacket but it was gone. The
prospect took this as sign that he shouldn't sign—and didn't. I was
devastated, and now I refuse to go anywhere without my sword in hand.
All agreements require signatures and that requires ink. Keep a pen
available at all times. In fact, always have a back-up pen, too.
6. Use humor. Any humor that can make people feel
good, inspired or hopeful is always appropriate during the close.
Everyone loves a good story, and people are more likely to make
decisions when they are less serious. You will close more deals if you
can get your client to lighten up and laugh.
7. Ask one more time. Figuring out another way to
circle back and reposition negotiations after being told "no" ultimately
will make you a great closer. It is not rude to persist; it is the sign
of success and prosperity. Because I continue to ask in another way for
a "yes" after being told "no" does not mean I did not listen. It only
means I am more sold on my view than I am the other's view.
8. Stay with the buyer. Each time you leave the
customer to check on something, it creates doubt and uncertainty in
their mind. It can create undue antagonism in the negotiations, lower
perceived value, and extend the closing time. But keep in mind, this
does not mean there is not an appropriate time to leave a buyer and use
an authority for a close, as this can be very powerful as long as it is
not overused
9. Always treat prospects like buyers. Regardless of
the circumstances: no money, no budget, not the decision maker --
always treat the buyer like he is a buyer. I always survey the prospect
for signs that demonstrate they have bought in the past. The watch, the
shirt, the suit, the necklace, the car they drove, the house they live
in, the credit card they use, and others. All are evidence that this
prospect has actually demonstrated the ability and history of closing. I
always tell myself, "Every buyer is a buyer. Treat them as a buyer and
they will turn into a buyer."
10. Stay confident. I always maintain that we can
come to an agreement, no matter what I am told by the buyer or those
around me. The saying goes: "Where there is a will, there is a way."
This mindset of knowing you will reach an agreement requires you to
eliminate all negativity from your environment as though it were a
disease that kills, and be assured, it does.
11. Be positive. No matter how the buyer responds,
keep it light and maintain a can-do attitude throughout the
negotiations. When you go negative due to the buyer being negative there
is only one outcome and it's not good. Negativity always succumbs to
positivity.
12. Always smile. This is not just about your
attitude, but also your physical manifestation. For the next week,
practice smiling with everyone in every situation you encounter. Do this
until you are able to argue with a smile, disagree with a smile,
negotiate, overcome objections and close with a smile. Have you ever
noticed that very successful people are smiling all the time? It is not
because they are successful that they are smiling, it's how they got
successful. This is a million dollar tip: Smile.
Adapted excerpt from The Closer's Survival Guide
by Grant Cardone (Cardone Enterprises, 2011).
http://www.entrepreneur.com/article/222558